Privacy Policy

Who we are

TrueShine provides exterior cleaning services (including house washing, gutter cleaning, roof treatment, driveway and concrete cleaning, decking, and fences) to residential and commercial customers in the Wellington region.

If you have any questions about this policy or your personal information, contact us using the details below.

• Email: trueshinewashers@gmail.com
• Phone: 021 091 24623
• Business address: 15B Ira Street, Miramar, Wellington

What information we collect

We collect personal information that you provide to us directly, including:

• Your name
• Email address
• Phone number
• Property or service address
• Details about the services you're interested in
• Any other information you choose to provide in a message or enquiry

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, and pages visited, through cookies and similar technologies (see "Cookies and tracking" below).

How we collect it

We collect your information when you:

• Submit a quote request or contact form on our website
• Respond to or submit a lead through our Facebook, Instagram, or Google advertisements
• Contact us by phone, email, or message
• Engage with us in the course of providing our services

How we use your information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Schedule, deliver, and follow up on our services
• Contact you about your booking or job
• Send you service-related communications
• Improve our website, services, and marketing
• Meet our legal and tax obligations
• Send you marketing communications where you have not opted out (you can unsubscribe at any time)

We will only use your information for the purposes for which it was collected, or for related purposes you would reasonably expect.

Who we share your information with

We do not sell your personal information. We may share it with trusted third parties who help us operate our business, including:

• Our customer relationship management (CRM) and marketing platform, which stores and manages your enquiry and contact details
• Our website and form hosting provider
• Advertising platforms (such as Facebook/Meta and Google) used to run and measure our ads
• Our accounting software provider, for invoicing and tax purposes
• Other service providers who assist us in delivering our services

These providers may store data on servers located outside New Zealand. Where your information is transferred overseas, we take reasonable steps to ensure it remains protected to a standard comparable with the New Zealand Privacy Act 2020.

We may also disclose your information where required by law, or to protect our legal rights.

Cookies and tracking

Our website may use cookies and similar tracking technologies to understand how visitors use our site and to measure the performance of our advertising. You can control or disable cookies through your browser settings, though some parts of the site may not function properly if you do.

Our advertising partners (such as Meta and Google) may use tracking technologies to show you relevant ads and measure ad performance. You can manage your ad preferences through those platforms' settings.

How we store and protect your information

We take reasonable steps to keep your personal information secure and to protect it from loss, misuse, unauthorised access, disclosure, or alteration. Your information is stored within our CRM and business systems, which are protected by access controls and provider-level security measures.

No method of transmission or storage is completely secure, so while we do our best to protect your information, we cannot guarantee absolute security.

How long we keep it

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required to meet our legal, tax, and accounting obligations. When it is no longer needed, we take reasonable steps to securely delete or de-identify it.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of information that is inaccurate, out of date, incomplete, or misleading
• Opt out of marketing communications at any time

To make a request, contact us using the details above. We will respond within the timeframes required by the Privacy Act. There is generally no charge for accessing your information, though we may charge a reasonable fee in some circumstances as permitted by law.

Marketing communications

If you receive marketing emails or messages from us and no longer wish to, you can unsubscribe using the link provided or by contacting us directly. We will action your request promptly.

Making a complaint

If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:

• Website: www.privacy.org.nz
• Phone: 0800 803 909

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

• Email: trueshinewashers@gmail.com
• Phone: 021 091 24623